Maman Poulet | Clucking away crookedly through media, politics and life

Complaints about Psychic Readings Live

July 10th, 2012 · 12 Comments · Uncategorized

Those following me on twitter may know I have submitted complaints regarding Psychic Reading Live regarding it’s contravention of the BAI Code (See page 22).

My complaints were submitted online to TV3 directly as per the procedures in place.  I complained regarding specific contraventions on particular nights where presenters presented information as fact and not opinion and where information on health was given to the callers – both of which is in contravention of the code.

TV3 replied to my complaint today.

Dear Ms. Byrne,

Thank you for your complaint dated 22 June 2012.

Psychic Readings Live meets all regulatory requirements for a service of this nature, from  both the broadcasting and telecommunications regulators.  The broadcast is clearly identified as and Entertainment Service at all times and such notification is in accordance with BAI regulation.

As this is the first time a service of this nature has been broadcast in the Republic of Ireland we note that there may have been a few teething problems with the broadcast for the first few nights.  These issues have now been addressed.

TV3 has taken steps to ensure that viewers are aware of the nature of the service.  The information strap clearly sets out the cost per minute and other relevant information relating to the service, including the web address where viewers can read the terms and conditions relating to the broadcast.   The service is for 18+ only and is broadcast late at night so it is evidently for an adult only audience.

Through the information provided during the broadcast and the call as well as on the website, we are making sure that viewers make an informed choice about whether to partake of the service.

 

Kind regards

TV3 Complaints

The complaints I lodged with TV3 were regarding specific issues during broadcast and contraventions by presenters on 22 June and also July 1. 

The response from TV3 does not address the specific complaints about opinions being offered as fact and abuse of vulnerable people and also health advice being offered which is contravention of the code.   As you can see this response does not address the specific complaints made.

In my opinion (!)  I don’t believe all the strapline and website warnings in the world matter one bit when someone is promising to change someone’s luck or future or telling someone as fact what they should do about an important issue in their life.  All on the turn of a card or in fact complete lies being told, making €2.44 per minute and exploiting vulnerable people for the purposes of entertainment.

The complaint process is flawed if the precise moments and incidents one complains about during broadcasts are not being addressed by the broadcaster in their response.

Update

I received a reply to my second complaint today.

Dear Ms Byrne,

Thank you again for your complaint.

Psychic Readings Live meets all regulatory requirements for a service of this nature, from both the broadcasting and telecommunications regulators. The broadcast is clearly identified as an Entertainment Service at all times and this is entirely in line with BAI requirements.

In the broadcast to which you refer, the psychic was writing people’s names on a candle and burning it during the full moon to give them money “energy”. He did not state in no uncertain terms that he would make people rich or claim to be predicting the future.

TV3 has taken steps to ensure that viewers are aware of the nature of the service. The information strap clearly sets out the cost per minute and other relevant information relating to the service, including the web address where viewers can read the terms and conditions relating to the broadcast. The service is for 18+ only and is broadcast late at night so it is evidently for an adult only audience. Any callers who seem to be particularly distressed or vulnerable are provided with the helpline numbers of organisations that may be in a position to assist them after the on-air call.

Kind regards,
TV3 Complaints

 

In very certain terms the presenter on the night stated that he could ‘make you rich’.  I am now referring this complaint to the BAI. 

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12 Comments so far

  • Pidge

    Now that you’ve received a response, you can indicate that you’re not satisfied, and have the complaint proceed to the BAI.

  • squidlimerick

    I too received a response to a complaint from TV3, one or two of the paragraphs in your letter were the same as the one I received. One particular point I made was that the number of calls being received was not displayed. In their response TV3 claimed that this was not possible as not all callers opted to be put through to the studio. This is not true

    Anyone who has called the revenue will notice that the automated on hold mechanism will tell you what place you are in the queue when on hold. the only way this is possible is if the mehanism knows how many calls are waiting for an answer. As such, it is perfectly possible not only to show how many people tried to get through to the studio, but how many people are waiting to get through to the studio. Play TV were also able to show how many people called in, and that was run by the same company.

    I would also like to point out that my attempt to fill out the BAI form failed because I was unable to fill in the form on my computer. The form is therefore not accessible to anyone who cannot read printed forms, such as vision impaired individuals.

  • lena martin

    If you do not like the program, do not watch it. Why must you people complain about everything?

  • Kristine

    I agree… no psychic should ever “diagnose or prescribe” as they are no health professionals! They may tell someone to have a look at something however which is only reasonable if something is seen as needing attention.

  • squidlimerick

    @lena that would be like walking past someone on the street while they were being mugged.

  • cmcgovern

    @squidlimerick – regarding your response to @lena, very well said.

    Regarding the response, if they are specifically claiming they don’t predict the future, it seems to me that they need to say this to meet regulatory approval. Any ordinary understanding of the term “psychic” would surely entail predicting the future, otherwise, they might as well call it “Irish Counsellors Live”.

    Must check the regs…

  • Dee

    I saw that “make you rich” one too and your tweet and link (thank you) to TV3 complaint form, also complained and got the same “in no uncertain terms” response from TV3. I too remember a promise to make people rich being made in very certain terms. Does anyone have the exact words used or is it enough to report it to the BAI and then will the BAI seek a copy of the broadcast from TV3?

  • Maman Poulet

    Hi Dee, I’m submitting the BAI complaint form with my original complaint email and their response. They need time and date of broadcast that is all and then they’ll get the tape. S

  • Liam

    I also saw that “make you rich” program, but I have a slightly different take on it.

    When I came across it, I thought it was a “Borat” style joke. I had to watch it for 5 minutes to be sure there was no punchline coming.

    Just as knives don’t necessarily come with a warning that says “don’t stick the pointy end into your eye, it may hurt”, I genuinely don’t see the point in putting some sort of disclaimer underneath some nutjob on a late night TV program stating “writing your name on a candle and setting fire to it not 100% guaranteed to make you rich”.

    Seriously now. Who, in their right senses, would believe such nonsense?

    And if they do, and want to spend €2.44 per minute on it, well, who are we to stop them?

  • Leah Burgess

    Many of the callers are of an older generation that could be regarded as more superstitious and gullible. They come from a time when things were simpler and people weren’t out to take your money. They care calling a premium like that may be tagged as entertainment purposes only put they believe what they are being told. Many are probably lonely and the phone is the point of human contact. Others are worried about loved ones. Last night was terrible to watch and I’m still sickened from the two calls. One a woman with cancer wondering about her sons future and the other from a gentleman who suffers from depression. Should this be allowed to happen, no it shouldn’t.

  • Kylie O'Reilly

    He is really milking it tonight – I’m finding him so offensive that I want to switch off but I can’t because I have to witness the performance that will finally put paid to this shit! He has completely lost it! St Itas’ has a separate ward allocated for him

  • Leah Burgess

    Well last night he answered a question about pregnancy and producer told him over the earpiece that those type of questions are against the rules. Flathan said he no one told him this. Now on the 30th july he took a call about pregnancy and wouldn’t answer it saying it was health related and breaking the rules. So what he said about not knowing is not true. When the 2 videos showing this where put up about 30 mins later a take down was issued on behalf of esotv. Calls are down on the show, more people getting through and complaining about the waiting times and the BAI review is on the 11th. Fingers crossed its removed.